Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times vary by location but generally take 3-7 business days within New Zealand.

Do you offer free shipping?
We offer free shipping on orders over a certain threshold. Check our current promotions for details.

Can I track my order?
Yes! Once your order is dispatched, you'll receive a tracking number via email so you can follow your delivery every step of the way.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition you received them.

How do I start a return?
Contact us at our email and we'll guide you through the process. Once your return is received and inspected, we'll notify you of your refund status.

What if my item arrives damaged?
We're sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage and we'll make it right.

Products

What kind of products does Pure-Electro sell?
We specialise in gym accessories and protein supplements designed to help you train harder, recover better, and look your best. Our range includes workout essentials and lifestyle products built for the fitness community.

Are your products suitable for beginners?
Absolutely! Whether you're just starting your fitness journey or you're a seasoned gym rat, our products are designed for everyone who wants to level up.

How do I know which products are right for me?
Browse our collections and check the product descriptions for guidance. If you're unsure, feel free to reach out — we're happy to help!

General

How can I contact Pure-Electro?
You can reach us through our Contact page. We aim to respond to all enquiries within 24-48 hours.

Do you have a loyalty or rewards program?
We're working on exciting things for our community! Stay tuned and follow us on social media for updates.