Shipping & Returns
Shipping Policy
Processing Time
All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times
Once dispatched, delivery within New Zealand typically takes 3-7 business days. Rural addresses may take slightly longer.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — keep an eye on our store for updates!
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
Lost or Delayed Orders
If your order hasn't arrived within the expected timeframe, please contact us and we'll investigate with the courier on your behalf.
Returns Policy
30-Day Returns
We want you to be completely satisfied with your purchase. If you're not happy, you can return most items within 30 days of receiving your order.
Eligibility
To be eligible for a return, items must be:
- Unused and in original condition
- In the original packaging
- Accompanied by proof of purchase
Non-Returnable Items
For hygiene and safety reasons, certain items such as opened protein supplements cannot be returned unless they are faulty or damaged.
How to Return
To start a return, please contact us through our Contact page with your order number and reason for return. We'll guide you through the next steps.
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us within 48 hours of delivery with photos and we'll arrange a replacement or full refund at no cost to you.